- Transaction issue
If you are facing any problem with a transaction you can submit a ticket by contacting us. Our team will review your request and get back to you.
- Why my transaction failed?
The transaction "Failed" message is displayed when you fail to deposit the exact agreed amount to our address. If you sent the amount but your Order Failed open a Ticket by contacting us, our team will review your request and get back to you.
- Security limitations
For security reasons we only accept one Order with the same amount for each deposit currency until the order is complete. What you can do is to enter a slightly Lower or Higher amount. For example: Getting an error while trying to place an order with 0.45 BTC. Enter 0.449 or 0.451 BTC. Otherwise you can Wait until the processing Order is complete.
- How much is support waiting time?
We provide 24/7 support. In case of increased response time please be aware you are not ignored and someone from our support team will attend to your needs as soon as possible. Your emails will be replied to individually by one of our staff.
- I opened a ticket but did not receive any reply
If for some reason you opened a ticket but you can not find any reply please check your spam folder.
- How do I cancel my transaction?
Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before proceeding.
- I send funds to an incorrect address.
Can I recover them?
Unfortunately no. Once funds are sent to a wrong address, there is nothing we can do to recover them. This is why it is extremely important to double check the destination address you enter on the order page.
- Why is my final amount different?
All transactions take time to be processed (usually 5-30 minutes). Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected. This happens because Easyrabbit doesn’t fix currency rates.